Frequently Asked Questions (FAQs)

About AI Agents & Bots

What is an AI Agent or AI Bot?

An AI Agent (also known as an AI Bot or Virtual Assistant) is a digital assistant that lives on your website. It interacts with your visitors, answers their questions, captures leads, and helps book services—working 24/7 to engage customers while you focus on running your business.

How does it work on my website?

Once installed, your AI Agent appears as a chat window on your website. It engages visitors in real-time, providing information, booking options, or product recommendations based on how the visitor interacts with your site.

Will it replace my staff?

No. It supports your team by handling repetitive enquiries and tasks. Your staff can focus on higher-value work like providing personalised service or expert advice.

Benefits for My Business

How can an AI Agent benefit my business?

AI Agents help you:

• Save time by answering repetitive questions instantly
• Capture leads 24/7—even when your business is closed
• Improve customer or patient engagement
• Increase bookings, sales, or service enquiries
• Reduce workload for your team

Will it work for my industry?

Yes. Our AI Agents are customised for a wide range of industries, including medical practices, service-based businesses, and e-commerce stores. We design each bot to suit your specific business needs.

Privacy, Security, and Compliance

Is my customer or patient data safe?

Yes. We design all AI Agents to meet Australian privacy standards and industry-specific compliance requirements. Sensitive data is handled responsibly and securely.

Do you offer healthcare-compliant solutions?

Yes. We develop AI Agents specifically for healthcare providers, ensuring they follow appropriate privacy and health information management practices.

How to Choose the Right AI Agent Solution?

When selecting a service provider, consider the following:

• Ease of Use: Does your provider set it up and manage the complete solution?
• Channel Coverage: Do they support the channels your customers use (website, Facebook, WhatsApp)?
• Integration: Does the solution work with your CRM, booking system, or email tools?
• Cost: Does the pricing fit your budget and scale as you grow?
• Local Support: Can you get help if you need it, especially if your team is not technical?

Setup and Management

Is it hard to set up?

No. We manage the entire process—from consultation to installation—so you don’t have to worry about the technical side.

How long does it take to go live?

Most businesses are up and running within 7–14 business days after the consultation.

Who manages the AI Agent after it’s live?

We offer fully managed services, or we can train your team to manage it if you prefer. Most clients choose our managed service for peace of mind.

Can I change the script or update the information later?

Absolutely. We offer ongoing support to keep your AI Agent accurate and up to date as your business evolves.

Pricing and Contracts

What does it cost?

Our pricing starts from $199/month, with packages designed for different business sizes and needs. We also charge a one-time setup fee starting from $499. Custom quotes are available on request.

Do I have to commit to a long-term contract?

No. Our plans are month-to-month with no lock-in contracts, giving you flexibility to adjust or cancel if needed.

Can I upgrade or downgrade my package later?

Yes. You can scale your package up or down as your business grows or changes.

Getting Started

How do I get started?

Simply book a free consultation with our team. We’ll discuss your needs, show you a live demo, and recommend the best solution for your business.

Do you offer live demonstrations?

Yes. We can show you exactly how the AI Agent works in real-time on a live call.

Have More Questions?

We'd love to hear from you if you have a question we haven’t covered.

More Question?

Why Coose Us - FAQs