AI Agent Case Studies

Real Results from Real Businesses

Our AI Agents and AI Bots are helping small to medium-sized businesses across Australia engage customers, save time, reduce costs, and increase sales. Here are a few examples of how our clients have successfully implemented AI to achieve measurable results.

Case Study 1:

Medical Clinic Boosts Patient Enquiries by 48%

• Client: Suburban General Practice, NSW
• Industry: Healthcare / Medical Practice
• Challenge:
• The practice struggled to keep up with phone and website enquiries, particularly after hours. Many patients were leaving without making a booking because no one was available to answer their questions outside business hours.
• Solution:
  We deployed a custom-trained AI Agent on their website to:
• Answer common patient questions
• Capture appointment requests 24/7
• Provide general information about services and fees
• Outcome:
• 48% increase in patient enquiries within the first 90 days
• 37% increase in appointment requests outside of business hours
• Reduced admin workload for front desk staff

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Case Study 2:

Legal Firm Converts More Website Visitors into Leads

• Client: Boutique Law Firm, Victoria
• Industry: Legal Services
• Challenge:
  The firm’s website received traffic, but few visitors filled in the contact form—most left without making an enquiry, costing the firm potential clients.
• Solution:
  We installed an AI Agent trained to:
• Qualify leads by asking targeted questions
• Capture detailed enquiry information
• Offer immediate responses to common legal service questions
• Outcome:
• 65% increase in qualified lead submissions
• Higher engagement rate on the website
• Improved conversion of casual visitors into prospective clients

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Case Study 3:

E-Commerce Store Increases Sales with 24/7 Product Support

• Client: Online Health & Wellness Retailer, Australia-wide
• Industry: Retail / E-Commerce
• Challenge:
  Customers often left without buying because they had questions about product usage, shipping, or returns that went unanswered after hours.
• Solution:
  We implemented a product recommendation AI Bot to:
• Answer FAQs about products and shipping
• Recommend products based on customer needs
• Capture emails for abandoned cart follow-up
• Outcome:
• 32% increase in completed sales
• Significant reduction in customer service emails
• Improved customer satisfaction with faster responses

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Case Study 4:

Allied Health Clinic Saves 12+ Hours of Admin Time Per Week

• Client: Physiotherapy and Allied Health Centre, QLD
• Industry: Allied Health Services
• Challenge:
  Staff spent hours every week answering repetitive enquiries about appointment availability, fees, and services.
• Solution:
  We installed a tailored AI Agent to:
• Answer common patient questions
• Provide appointment booking options
• Direct urgent or complex enquiries to staff
• Outcome:
• 12+ hours of admin time saved per week
• More patients booking directly through the website
• Improved patient satisfaction with instant answers

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Could This Work for You?

These success stories are just the beginning.

Every business is different, so we offer a free consultation to explore what’s possible for yours.

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