Real Results from Real Businesses
Our AI Agents and AI Bots are helping small to medium-sized businesses across Australia engage customers, save time, reduce costs, and increase sales. Here are a few examples of how our clients have successfully implemented AI to achieve measurable results.
Case Study 1:
Medical Clinic Boosts Patient Enquiries by 48%
- Client: Suburban General Practice, NSW
- Industry: Healthcare / Medical Practice
- Challenge:
- The practice struggled to keep up with phone and website enquiries, particularly after hours. Many patients were leaving without making a booking because no one was available to answer their questions outside business hours.
- Solution:
We deployed a custom-trained AI Agent on their website to: - Answer common patient questions
- Capture appointment requests 24/7
- Provide general information about services and fees
- Outcome:
- 48% increase in patient enquiries within the first 90 days
- 37% increase in appointment requests outside of business hours
- Reduced admin workload for front desk staff
Case Study 2:
Legal Firm Converts More Website Visitors into Leads
- Client: Boutique Law Firm, Victoria
- Industry: Legal Services
- Challenge:
The firm’s website received traffic, but few visitors filled in the contact form—most left without making an enquiry, costing the firm potential clients. - Solution:
We installed an AI Agent trained to: - Qualify leads by asking targeted questions
- Capture detailed enquiry information
- Offer immediate responses to common legal service questions
- Outcome:
- 65% increase in qualified lead submissions
- Higher engagement rate on the website
- Improved conversion of casual visitors into prospective clients
Case Study 3:
E-Commerce Store Increases Sales with 24/7 Product Support
- Client: Online Health & Wellness Retailer, Australia-wide
- Industry: Retail / E-Commerce
- Challenge:
Customers often left without buying because they had questions about product usage, shipping, or returns that went unanswered after hours. - Solution:
We implemented a product recommendation AI Bot to: - Answer FAQs about products and shipping
- Recommend products based on customer needs
- Capture emails for abandoned cart follow-up
- Outcome:
- 32% increase in completed sales
- Significant reduction in customer service emails
- Improved customer satisfaction with faster responses
Case Study 4:
Allied Health Clinic Saves 12+ Hours of Admin Time Per Week
- Client: Physiotherapy and Allied Health Centre, QLD
- Industry: Allied Health Services
- Challenge:
Staff spent hours every week answering repetitive enquiries about appointment availability, fees, and services. - Solution:
We installed a tailored AI Agent to: - Answer common patient questions
- Provide appointment booking options
- Direct urgent or complex enquiries to staff
- Outcome:
- 12+ hours of admin time saved per week
- More patients booking directly through the website
- Improved patient satisfaction with instant answers
